When you assemble a group of imperfect people with diverse personalities, conflict will occur. Should this cause alarm? Not at all. Anger can be the result of repeated conflicts, but smart managers can learn to defuse the anger in ways that increase understanding and build teamwork. Rather than retreating into communication habits that can exacerbate the anger you can develop a mindset that will help you respond to conflicts positively while managing your own frustrations effectively.

In the workshop, Dr. Carter draws heavily from two of the books he has co-authored, The Significance Principle and The Anger Workbook. Highly interactive, his workshops have been well received by thousands through the years. The principles are taught in ways that will readily applied by the participants.

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